WEBSITE PRIVACY INFORMATION
PUBLIC BLOGOur Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. Alternatively, if you used a third party application to post such information, you can remove it, by either logging into the said application and removing the information or by contacting the appropriate third party application. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
ACCESS TO PERSONALLY IDENTIFIABLE INFORMATIONUpon request Kollective will provide you with information about whether we hold any of your personal information. If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or delete it by emailing us at email@example.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request for access within 30 days or within reasonable timeframe. The security of your personal information is important to us. We encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can send email us at firstname.lastname@example.org.
DATA RETENTIONWe will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at email@example.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
SERVICES PLATFORM PRIVACY INFORMATIONKollective collects information under the direction of its customers, but has no direct relationship with the individuals whose personal data it processes. Kollective works with its customers to help them provide notice to their users concerning, the purpose for which personal information is collected. In order to request additional information about the Services or to register to use the Services, Kollective requests that you provide your contact information, such as name, company name, address, phone number, and email address (“Contact Information”). In addition, Kollective may ask you to provide information about your company, such as annual revenues, number of employees, or industry (“Firmographic Information”). For security purposes, you may also be asked to create user names and/or passwords (“Passwords”) in order for you or your company’s personnel to use the Services. In your use of the Services, you may upload your proprietary data and/or content to the Services (“Content”). Contact Information, Firmographic Information, Passwords and Content are, collectively, “Company Information.” Kollective will not use Company Information other than in connection with operating and supporting your use of the Services, and facilitating your continued paid use of the Services through a further agreement with Kollective. Kollective will not share your Company Information with any third party, except that Kollective may disclose personally identifiable information in order to comply with a court order or subpoena, a request from a law enforcement agency to release information, or to otherwise comply with other legal or governmental requirements.
We use this information to:
- Provide requested services
- Send you requested service information
- Respond to customer service requests
- Administer your account
- Send you marketing communications
CHOICEWe collect information for our customers. If you are a user of one of our customers and would no longer like to be contacted by one of our customers that use our Services, please contact the customer that you interact with directly. If you are a customer and would like to update your account please contact us at firstname.lastname@example.org.
SERVICE PROVIDER, SUB-PROCESSORS/ONWARD TRANSFERKollective may transfer personal information to companies that help us provide our services. Transfers to subsequent third parties are covered by the service agreements and provisions in this Policy regarding notice and choice and the service agreements with our customers.
ACCESS TO DATA CONTROLLED BY OUR CUSTOMERSKollective acknowledges that you have the right to access your personal information. Kollective has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Kollective customer (the data controller). If the Customer requests Kollective to remove the data, Kollective will respond to their customer’s request within 30 business days. Data Retention – Kollective will retain personal data we process on behalf of our customers for as long as needed to provide services to our customers. Kollective will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Security – The security of your personal information and our customers’ information is important to us. When you enter sensitive information (such as login credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact email@example.com. The Services. As part of using the Services, you or your Company’s employees (“Service Users”) may be required to download and store a copy of the Kollective desktop client application (the “Kollective ECDN Agent”) on each Service Users’ machine through which such Service User intends to access the Services. The Kollective ECDN Agent facilitates your access to Content by communicating with Kollective’s servers and other Service Users’ machines. As part of its functioning, the Kollective ECDN Agent transmits to Kollective’s servers certain information regarding your use of the Services, such as Content viewed, length of time using the Services, and speed of Content delivery (“Usage Data”). Usage Data is collected on a non-personally identifiable basis and is not associated with your Contact Information or Password. Usage Data is used by Kollective only in connection with operating and supporting your use of the Services, facilitating your continued paid use of the Services through a further agreement with Kollective, and improving the Services generally. In addition, Kollective may from time to time provide Usage Data in aggregated, non-personally identifiable form to other parties for marketing, advertising or other use.
GENERAL PRIVACY INFORMATION FOR OUR WEBSITE AND SERVICES PLATFORM
SPECIAL OFFERS AND UPDATESWe will occasionally send you information on products, services, special deals, promotions. You can sign up for these emails from us on our registration page. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out.”
SERVICE-RELATED ANNOUNCEMENTSWe will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
CHOICE/OPT-OUTIf you no longer wish to receive our promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at firstname.lastname@example.org. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
THIRD PARTY WEBSITESThe Website and the Services may contain links to other websites which enable you to visit other sites through your Internet browser. Kollective is not responsible for the privacy practices or the content of any such other websites. Before interacting with any other website, you should be sure you are comfortable with its privacy practices.
CHILDREN’S PRIVACYOur Website and Services are not intended for anyone under the age of 13. We do not knowingly collect information from anyone under the age of 13. If become aware that child under 13 has shared personally identifiable with our Website or Services, we will delete this information immediately. In order to take any such actions, parents or legal guardians should contact Kollective as specified below under “Contact Us”.