Customer Support | Enterprise Video

Kontiki’s world-class customer support team listens to our customers’ support needs and works hard to meet them. We are committed to making every implementation of Kontiki successful.

Support Services available

Regular status meetings to review all open issues
Monthly reports on all cases with status and resolution
Quarterly business review of your video initiatives
Meetings with the Kontiki Product Management team to discuss product features and enhancements
Product training
Upgrade reviews to prepare you for our newest feature capabilities
Flexible submission of service requests via email or phone
Phone support for urgent issues 24 hours a day, 7 days a week
Standard support from 6AM to 6PM Pacific on weekdays (excluding US holidays)

We provide comprehensive support services including maintenance of the server software, installing and updating the client and publishing application training. We assist in using the Web Services APIs to create a custom interface for publishing content to Kontiki.

Our customer support portal will provide these and other Kontiki product documents and videos. You can also view your open support cases and customer-specific deployment docs all in one place.