Kontiki’s Customer Management team is committed to ensuring that our customers are successful with their video communication initiatives. We demonstrate this commitment by creating a partnership with our customers that includes:
- Gaining an understanding of our customers’ business objectives
- Serving as a trusted advisor and recommending a wide variety of solutions that can best align with these objectives
- Offering online and in-person training for developing, executing and enhancing your video communication strategies
- Conducting Quarterly Business Reviews (QBRs) to measure progress and ensure continuous improvements
- Listening to customers for future product features and enhancements
- Sharing best practices and industry trends
In addition to partnering with our customers to align their business needs with Kontiki is core products, we offer value-added services that help customers optimize their video communication success:
- Kontiki University combines in-person workshops with an interactive portal of educational material to help you get the most of your video communications initiatives.
- Customer Support provides world-class support services to ensure the successful deployment and usage of Kontiki products and solutions. Login to the Kontiki Customer Support Portal
- Customer Support Team to develop customized solutions or integration with specialized legacy systems
With over 100 million videos delivered in over 170 countries, Kontiki’s patented technology and robust Enterprise Video Platform (EVP) is proven — helping our customers deliver high-quality video communications quickly and cost effectively to everyone across an extended enterprise.