August 16, 2013

Article

Video communication takes on more interactive, educational challenges

The ways in which people want to interact with their video communication content continues to change. Whereas once these recordings were limited to infrequent messages regarding annual stock holdings or overall corporate goals, now videos are released even on a daily basis and incorporate everything from social interactions to software updates and client insights that personnel need in order to do their jobs properly. The next step for many firms has been to incorporate enterprise streaming video directly into training applications and reduce the necessity for teachers altogether. What's more, the integration of gamification and video technology has presented more possibilities for dynamic and innovative education.

Increased understanding
According to Phys Org, video interactions are being viewed by some companies as a prime way to reduce overhead costs while boosting employee insights. The source wrote that a study of traditional training courses compared to video interaction outlets showed that the time to competence, or the amount hours needed in order to get an employee up to speed on a task, was much reduced when adding video communication and interactions to the mix.

Instead of simply seating someone in a classroom and asking them to listen, remember and repeat things for days on end, enterprise video platform integration allows individuals to actively use the skills they're learning as they acquire them. People must respond to questions, perform tasks and become part of the action in order for the training to proceed. These modules also won't move forward until the participant has gained a satisfactory grasp of a concept, unlike traditional training methods where a student could get left behind from the start and the teacher would never know until the test.

Conveying real life
"'Ideally, if you're trying to train someone to be a project manager you want them to experience being a project manager and learn the skills on the job, so to speak," said Hans Torvatn, one of the researchers involved in the project.

Rather than take a risk, Torvatn said, it's easier and more cost-effective for employers to invest in gamification and interactive video content that allows people to get a simulated taste of the tasks set before them and learn to cope with the challenges of everyday business. This helps individuals feel more comfortable and reduces engagement issues that often result from giving personnel jobs they can't adequately complete.

Increased presence of resources
Some personnel in especially skilled positions or in jobs that require more autonomy stand to benefit even more from these kinds of training experiences. Because certain careers keep people from relying heavily on a single manager or force them to work in environments where they have little support, these employees must have a better knowledge of their tasks and duties than others, or else be able to fall back on video communication assets in lieu of formal training when need be.

This has made enterprise video streaming a winner among flight attendants and crew, as a recent WatchList article reported. The source stated that custom software can help staff members onboard a flight keep up with different parts of takeoff, in-flight insights and landing strategies that let them do their jobs more effectively.

By creating video communication tools that bridge traditional boundaries and offer risk reduction, companies can make better headway in training their personnel and increasing their revenues. When people are more confident in their positions, it's easier to get great service out of them. At the same time, enterprise streaming tools help corporations cut a variety of costs, making it an intuitive addition to any workforce.